Front Desk Representative

5 days ago


Branson, Missouri, United States Holiday Inn Club Vacations Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Specialist to join our team at Holiday Inn Club Vacations. As a key member of our resort staff, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Guest Service: Facilitate the overall guest experience from check-in through check-out, handling complex technical tasks, creating and issuing keys, and ensuring the safety and security of all owners and guests.
  • Communication: Communicate with Housekeeping, Maintenance, and Custodian as appropriate to expedite the cleaning of units, repairs, and other requests.
  • Financial Transactions: Maintain and be responsible for a house bank, perform end-of-day reporting of receipts, and cash owner/guest checks.
  • Problem-Solving: Recognize and initiate solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
Requirements
  • Education: High School Diploma or GED
  • Experience: Minimum of one year of Customer Service experience, preferably in a resort/hotel
  • Skills: Knowledge of Microsoft Office Suite, ability to acquire a clear understanding of timeshare ware applications, basic knowledge of hardware and peripheral devices, and strong problem-solving skills.
What We Offer
  • Competitive Compensation: Weekly pay, matching 401K, and comprehensive medical, dental, and vision benefits
  • Opportunities for Growth: Tuition reimbursement, continuing education courses, and opportunities for advancement
  • Excellent Benefits: Paid time off, travel benefits, discounts, and free vacations through our ClubGo Program


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