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Front Desk Representative

2 months ago

Branson, Missouri, United States Hilton Grand Vacations Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Suites at Fall Creek. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience during their stay.

Key Responsibilities
  • Guest Services: Ensure that every interaction with a guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
  • Reservation Management: Input information into the computerized reservations' system to update and maintain records, access reservation system to resolve unit availability, and assist guests with reservations or changes as needed.
  • Financial Transactions: Generate invoices and collect monies due through the rental program and through merchandise sales.
  • Supply Management: Maintain safety deposit boxes, receive housekeeping and maintenance requests or work orders, and contact accurate departmental personnel.
  • Front Desk Operations: Prepare and consistently restock the front desk with supplies, including preparing arrival packets.
  • Information Services: Provide information on area attractions and resort amenities.
  • Administrative Support: Type correspondence and reports for management as needed.
Requirements
  • Communication Skills: Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
  • Courtesy and Professionalism: A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
  • Flexibility: Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
  • Multi-Tasking: Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
  • Experience: 6 months Customer Service Experience.
Preferred Qualifications
  • Front Desk/Guest Services Experience: Front Desk/Guest Services Agent
  • Cash Handling: Cash/credit card transactions
  • Resort Hospitality: Resort Hospitality or related industry