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Guest Services Representative

2 months ago

Branson, Missouri, United States Holiday Inn Express 76 Central Full time
Job Overview

We are looking for a dedicated Night Auditor to join our establishment. In this role, you will ensure guest satisfaction while identifying opportunities for operational enhancements.

Key Responsibilities:

  • Check in and allocate rooms to guests
  • Verify and manage reservations made via phone and online platforms
  • Address guest inquiries, requests, and concerns
  • Process payments from guests upon departure
  • Maintain accurate records of room occupancy and guest details
  • Relay essential guest information to relevant departments

Required Qualifications:

  • Prior experience in customer service or front desk operations
  • Ability to foster positive relationships with guests
  • Strong organizational abilities
  • Exceptional written and verbal communication skills