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Hospitality Manager

2 months ago

Branson, Missouri, United States Resorts Jobs Full time
Job Description

**Job Summary:**

We are seeking a highly motivated and experienced Hospitality Supervisor to join our team at Resorts Jobs. As a key member of our front office team, you will be responsible for overseeing the daily operations of the front desk, rooms control, and PBX, while maintaining positive working relationships with all other departments.

Key Responsibilities:

  • Leadership and Management: Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives.
  • Front Office Operations: Monitors departmental service levels and acts accordingly, identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience.
  • Staff Development: Responsible for staff development, training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting with inventory management, and leading the front office staff.
  • Guest Services: Works front desk as needed, checking guests in/out, answering phones and handling guest comments and concerns, ensures the satisfaction of all guests by responding to guests needs and leading other Team Members in handling guests' concerns.
  • Resort Operations: Assists in the management of the resort's room matrix, discrepant reservations, and maintaining inventory, monitors front desk controls, cash drawers, change given, and key inventories.
  • Additional Responsibilities: Provides follow-up of maintenance/ housekeeping requests, steps into any role when necessary, and all other duties as requested.

Requirements:

  • High School Diploma/GED
  • Minimum 3 years of supervisory/management experience in hotel/resort operations, preferably in vacation ownership
  • Exceptional communication and leadership skills
  • Excellent interpersonal skills when dealing with guests, Team Members, and the general public
  • Knowledge of daily operations of the front desk, reservations, and problem resolution