Desktop Support Specialist

1 day ago


San Diego, California, United States Randstad Full time
Job Summary

We are seeking a skilled Desktop Support Specialist to join our team at Randstad Digital. As a key member of our IT team, you will be responsible for delivering, configuring, monitoring, testing, maintaining, and troubleshooting end-point devices, applications, and networks.

Key Responsibilities
  • Follow established processes and procedures to ensure efficient and effective delivery of technical services.
  • Perform accurate documentation and read and interpret technical documentation to complete moves, changes, and break/fix for hardware or software components.
  • Participate in cross-functional, integrated teams to troubleshoot moderately complex issues and act as a liaison between customers and vendors to ensure timely resolution of requests, issues, and problems.
  • Function under direct supervision and may be required to be on call.
Requirements
  • Excellent critical and analytical thinking and excellent customer service skills.
  • Exhibit excellent written and verbal communication skills.
  • Advanced troubleshooting skills.
  • Excellent organizational skills.
  • Excellent understanding of the operations and functions of end-point devices, including PCs, software, network switches, printers, patch panels, phones, or faxes.
  • Good understanding of cable plant infrastructure.
Preferred Qualifications
  • Two years of experience in IT, A+, Network+, CCENT, CNTS, ACIS certification preferred, Bachelors degree.
Work Environment

This is a contract position with a salary of $25-$28 per hour. The work hours are 11:30 AM to 8:00 PM, Tuesday-Saturday, and 11:30 AM to 8:00 PM, Sunday-Thursday. The location is San Diego, California.



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