Desktop Support Specialist
3 days ago
We are seeking a skilled Desktop Support Specialist to join our team at Randstad Digital. As a key member of our IT team, you will be responsible for delivering, configuring, monitoring, testing, maintaining, and troubleshooting end-point devices, applications, and networks.
Key Responsibilities- Follow established processes and procedures to ensure efficient and effective delivery of IT services.
- Perform accurate documentation and read and interpret technical documentation to complete moves, changes, and break/fix for hardware or software components.
- Participate in cross-functional teams to troubleshoot moderately complex issues and act as a liaison between customers and vendors to ensure timely resolution of requests, issues, and problems.
- Function under direct supervision and may be required to be on call.
- 2+ years of experience in IT as a PC Tech, Field Tech, Server Tech, Desktop Support Rep, etc.
- Windows background (Windows 10)
- Ability to work flexible hours, including weekends, and have reliable transportation and comfortable commuting between locations.
- Excellent critical and analytical thinking, excellent customer service skills, and excellent written and verbal communication skills.
- Advanced troubleshooting skills and excellent organizational skills.
- Good understanding of cable plant infrastructure and operations and functions of end-point devices, including PCs, software, network switches, printers, patch panels, phones, or faxes.
- Two years experience in IT, A+, Network+, CCENT, CNTS, ACIS certification preferred, Bachelors degree.
Randstad Digital is an equal opportunity employer and welcomes people of all abilities. We are committed to ensuring that our hiring and interview process meets the needs of all applicants.
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