Rooms Division Coordinator

6 days ago


Lexington, Kentucky, United States Relais & Châteaux Full time
About the Role

The Rooms Division Manager will play a crucial role in ensuring the smooth operation of our hotel's front office and guest experience. This position requires a highly organized and detail-oriented individual who can provide exceptional customer service and lead a team to achieve high standards of quality and efficiency.

Key Responsibilities
  • Respond to guest requests, problems, and complaints in a timely and professional manner.
  • Develop and implement strategies to maximize room revenue and occupancy.
  • Supervise and train front office personnel to ensure they meet Forbes standards.
  • Monitor and analyze financial reports to identify areas for improvement.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Ensure accurate and efficient handling of guest transactions and payments.
  • Maintain a high level of knowledge about hotel operations, policies, and procedures.
  • Participate in regular team meetings to discuss goals, challenges, and best practices.
Requirements
  • At least 1 year of progressive experience in a hotel or related field.
  • College coursework in a related field is helpful.
  • Strong computer skills and knowledge of hotel software systems.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits

As a member of our team, you will enjoy a range of benefits, including:

  • Paid Time Off of 20 calendar days.
  • Medical, vision, and dental insurance.
  • 401K plan.
  • Discounts at other Relais & Châteaux properties around the world.

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