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Client Success Specialist
2 months ago
Company: Coperniq
About Us
Coperniq is at the forefront of revolutionizing the energy landscape. We are transforming solar and energy contractors into the utility providers of the future. Our innovative platform replaces outdated practices and fragmented tools with a cohesive, industry-specific workflow that significantly boosts operational efficiency and enhances customer satisfaction.
Role Overview
As a Customer Success Manager at Coperniq, you will be instrumental in reshaping the energy sector. Your primary responsibility will be to assist our clients in maximizing the benefits they derive from our platform. Reporting directly to the Founder/CEO, Abdullah Al Zandani, your focus will be on fostering product adoption, ensuring customer loyalty, and guiding our clients in their evolution into future utility providers.
Key Responsibilities
- Facilitate customer adoption by showcasing how to fully utilize our platform's capabilities.
- Collaborate with Sales, Marketing, and Product teams to enhance customer value and minimize churn.
- Identify opportunities for upselling to boost revenue and ensure clients receive maximum value from our offerings.
- Proactively anticipate customer needs and drive effective solutions.
- Build strong relationships with clients, understanding their business objectives to support them throughout their transformation journey.
- Conduct regular check-ins with clients, addressing any concerns or issues they may encounter promptly.
- At least 3 years of experience in Customer Success roles within SaaS or technology companies.
- Proven experience in successfully scaling customer success operations in a startup environment.
- Excellent interpersonal skills and problem-solving capabilities.
- Experience serving a blue-collar audience is advantageous.
- Base salary ranging from $80k to $140k
- Stock options between 0.1% and 0.2%
- Comprehensive health benefits with 90% coverage for medical, dental, and vision insurance
- Three weeks of paid time off
- Opportunities for professional development
By becoming a part of Coperniq, you will engage in a mission to transform the energy sector. You will play a vital role in shaping our future and assisting our clients in their transition to next-generation utility providers. If you are passionate about making a meaningful impact and pioneering advancements in the energy field, we encourage you to consider this opportunity.
