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Client Success Specialist
2 months ago
Position Overview:
Client Success Specialist
About SCRUT Automation
Scrut Automation is a cutting-edge platform for information security and compliance monitoring, designed to assist small and medium cloud-native businesses in establishing and maintaining a strong security framework while effortlessly adhering to various information security standards such as SOC 2, ISO 27001, GDPR, and others.
Utilizing the Scrut platform, clients can significantly reduce their manual efforts related to security and compliance tasks by up to 70%, while gaining real-time insights into their security status.
Founded by alumni from IIT/ISB/McKinsey, our founding team possesses over 15 years of collective experience in the information security domain.Scrut is developed in India for a global audience, serving clients across India, APAC, North America, Europe, and the Middle East.
Our company is supported by esteemed investors including Lightspeed Ventures, MassMutual Ventures, and Endiya Partners, along with notable angels from the global SaaS ecosystem.
Job Responsibilities
The Client Success Specialist will be instrumental in enhancing customer satisfaction by fostering strong relationships with our clients in our rapidly expanding organization.
Key Duties:
- Manage the entire Customer Life Cycle & Account Management process - from Sales Transition, ensuring seamless onboarding, and maintaining consistent engagement through Monthly and Quarterly Business Reviews, while building a foundation of Trust & Transparency.
- Facilitate customer onboarding with integration assistance and promote product adoption.
- Act as the customer's advocate and influence the product development strategy.
- Understand every facet of the customer journey, prioritizing their needs.
- Utilize data and analytics to identify at-risk customers and proactively engage to reduce churn.
- Monitor initiatives aimed at achieving excellence in customer satisfaction and developing new capabilities.
- Become a subject matter expert on Scrut Automation and demonstrate how our platform can enhance security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA, and GDPR).
- A Bachelor's degree in any field.
- 2-4 years of experience in Customer Success or Account Management within a SaaS environment.
- Experience in the cybersecurity or compliance sector.
- Excellent communication skills with strong critical thinking capabilities.
- Proficient problem-solving skills and a customer-focused mindset.
- Comfortable discussing technical concepts with a technical audience.
- A strong ability to multitask effectively.
- A solid work ethic and the ability to seek assistance when necessary.
- Opportunity to make a significant impact in one of India's most promising, high-growth SaaS startups.
- Be part of a high-performing, action-oriented team.
- Gain extensive exposure to the founders and leadership team.
- Contribute to shaping the future of B2B SaaS Customer Success with your innovative ideas.
- Enjoy a competitive compensation package, benefits, and a supportive work culture.
