Customer Service Representative

8 hours ago

Fort Worth, Texas, United States HomeTeam Pest Defense Full time
{"title": "Customer Service Representative", "description": "About the Role

At HomeTeam Pest Defense, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch service and support.

Key Responsibilities
  • Provide exceptional customer service, resolving issues and answering questions in a professional and courteous manner.
  • Communicate effectively with internal and external customers, providing information and initiating new services as needed.
  • Answer customer inquiries, research problems, and resolve issues related to billing, pricing, and service scheduling.
  • Conduct telephone conversations with customers to address issues and provide closure.
  • Provide general marketing information to prospects and customers as requested.
  • Enter service-related notes in our system software, ensuring accurate and up-to-date customer information.
  • Escalate complex inquiries or problems to managers as needed.
What We Offer
  • Competitive hourly rate of $16.50.
  • Off-weekends and a comprehensive benefits package, including medical, dental, and vision coverage.
  • Company-paid life and AD&D insurance, as well as a 401(k) plan with a company match up to 6%.
  • Employee stock purchase plan, paid time off, and holidays.
  • Employee discounts, tuition reimbursement, and dependent scholarship awards.
  • An opportunity to advance within the company and recognition for a job well done.
  • A friendly work environment and employee referral bonuses.
Why HomeTeam?
  • We're the #1 pest management company to homebuilders, performing over 2,000,000 services annually.
  • We have exclusive technology with our unique Taexx built-in pest control system during a home's construction.
  • The pest management industry is growing and is a recession-resistant line of business.
  • We're financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.
Requirements
  • 1 year of previous customer service experience.
  • Entry-level customer service skills and techniques.
  • Basic understanding of computers and company telephone features.
  • Must be 18 years or older with a high school diploma or GED.
  • Must successfully pass background and drug screening.
Physical Demands/Working Environment

Candidates must meet physical job requirements and safely perform the job duties with or without accommodation.

", "lang_code": "en-US"}

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