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Sales Manager
2 months ago
This position leads a geographically assigned team of Residential Connectivity Sales Supervisors and their teams, responsible for leading and managing daily operations that sell best-in-class services to residential customers, supporting goals of soliciting new prospective customers.
Key Responsibilities- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Responsible for meeting and exceeding budgeted headcount and sales goals.
- Lead a team of Residential Connectivity Sales Supervisors and their teams.
- Manage and monitor functions relative to staff, including selection, training, development, performance evaluation, discipline, termination, and salary/status change recommendations.
- Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
- Identify knowledge and training gaps within the Residential Connectivity Sales Supervisors and their teams, and develop plans to address these gaps.
- Be familiar with reporting and analytics necessary to drive and support business decisions.
- Collaborate with other departments and/or support teams to achieve goals and objectives.
- Residential Connectivity Sales leaders' staff work allocation will consist of approximately 30% fieldwork and 70% office work.
- Coach to and follow Charter's Sales Process.
- Communicate territory assignments to Residential Connectivity Sales Supervisors.
- Monitor the payroll process and ensure timely and accurate approval of all commission payments.
- Complete administrative tasks related to all sales activities and ensure their team does the same.
- Has detailed understanding of Charter's product offerings and value proposition in the markets they sell in.
- Maintains current, in-depth knowledge of the marketplace, including competition, and positive and professional relationships with customers, business partners, and co-workers.
- Prepare reports as needed.
- Perform other duties as requested by leadership.
- Ability to read, write, speak, and understand the English language.
- Excellent communication, interpersonal, and organizational skills.
- Possess strong technical and computer skills.
- Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
- Ability to work outside for extended periods in any season and/or during inclement weather.
- Familiarity with computer operating systems, a myriad of consumer and commercial communications devices, and computer software applications.
- Must be able to work non-traditional work hours such as evenings and weekends.
- Valid driver's license, satisfactory driving record within Company required standards, and auto insurance.
- Ability to complete documentation accurately.
- Required Education: Bachelor's degree in business or marketing, or equivalent work experience.
- Required Related Work Experience and Number of Years: 5+ years' of Outside Sales or related work experience.
- Knowledge of Direct Sales practices.
- Experience with consumer education of products and services.
- Knowledge of cable or telecommunications service.
- Preferred Related Work Experience and Number of Years: Sales Supervisory experience preferred.
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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