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Sales Manager

2 months ago


Maryland Heights, Missouri, United States Spectrum Full time
Job Summary

This position leads a geographically assigned team of Residential Connectivity Sales Supervisors and their teams, responsible for leading and managing daily operations that sell best-in-class services to residential customers, supporting goals of soliciting new prospective customers.

Key Responsibilities
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Responsible for meeting and exceeding budgeted headcount and sales goals.
  • Lead a team of Residential Connectivity Sales Supervisors and their teams.
  • Manage and monitor functions relative to staff, including selection, training, development, performance evaluation, discipline, termination, and salary/status change recommendations.
  • Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
  • Identify knowledge and training gaps within the Residential Connectivity Sales Supervisors and their teams, and develop plans to address these gaps.
  • Be familiar with reporting and analytics necessary to drive and support business decisions.
  • Collaborate with other departments and/or support teams to achieve goals and objectives.
  • Residential Connectivity Sales leaders' staff work allocation will consist of approximately 30% fieldwork and 70% office work.
  • Coach to and follow Charter's Sales Process.
  • Communicate territory assignments to Residential Connectivity Sales Supervisors.
  • Monitor the payroll process and ensure timely and accurate approval of all commission payments.
  • Complete administrative tasks related to all sales activities and ensure their team does the same.
  • Has detailed understanding of Charter's product offerings and value proposition in the markets they sell in.
  • Maintains current, in-depth knowledge of the marketplace, including competition, and positive and professional relationships with customers, business partners, and co-workers.
  • Prepare reports as needed.
  • Perform other duties as requested by leadership.
Requirements
  • Ability to read, write, speak, and understand the English language.
  • Excellent communication, interpersonal, and organizational skills.
  • Possess strong technical and computer skills.
  • Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
  • Ability to work outside for extended periods in any season and/or during inclement weather.
  • Familiarity with computer operating systems, a myriad of consumer and commercial communications devices, and computer software applications.
  • Must be able to work non-traditional work hours such as evenings and weekends.
  • Valid driver's license, satisfactory driving record within Company required standards, and auto insurance.
  • Ability to complete documentation accurately.
  • Required Education: Bachelor's degree in business or marketing, or equivalent work experience.
  • Required Related Work Experience and Number of Years: 5+ years' of Outside Sales or related work experience.
Preferred Qualifications
  • Knowledge of Direct Sales practices.
  • Experience with consumer education of products and services.
  • Knowledge of cable or telecommunications service.
  • Preferred Related Work Experience and Number of Years: Sales Supervisory experience preferred.
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