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Reservation Sales Agent

2 months ago

Philadelphia, Pennsylvania, United States Amtrak Full time
Reservation Sales Agent Job Description

At Amtrak, we're committed to providing exceptional customer service and ensuring the safety of our passengers, employees, and the public. As a Reservation Sales Agent, you'll play a critical role in delivering this experience.

Key Responsibilities:
  • Provide effective customer service by communicating information to customers regarding schedules, rates, routings, connections, and destinations.
  • Handle and respond to customer inquiries through telephone and voice calls.
  • Use a computer to access information on schedules, rates, routes, and destinations to answer customer inquiries.
  • Maintain a thorough knowledge of geography, fares, and tariffs, as well as routings to off-line points and office rules and procedures.
  • Develop strong interpersonal and customer service skills to effectively communicate with customers.
Requirements:
  • High school diploma or equivalent.
  • Ability to type 40 wpm.
  • Comfort with desktop computer systems.
  • Proven oral and written communication skills.
  • Fluent English and/or Spanish, including acceptable grammar and punctuation.
  • Compassionate customer service mindset.
  • Ability to work in a fast-paced professional call center environment.
Benefits:
  • Competitive hourly rate of $19.93.
  • Comprehensive benefit package, including health, dental, and vision plans.
  • Flexible spending accounts.
  • 401k retirement plan.
  • Life insurance.
  • Reimbursement of education.
  • Public Service Loan Forgiveness eligibility.
  • Railroad Retirement sickness and retirement benefits.
  • Rail pass privileges.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.