Reservation Sales Agent

2 weeks ago


Philadelphia, Pennsylvania, United States Amtrak Full time
Job Summary

Amtrak is seeking a Reservation Sales Agent to provide exceptional customer service to our customers. As a key member of our team, you will be responsible for handling customer inquiries, providing information on schedules, rates, and destinations, and resolving issues in a professional and courteous manner.

Key Responsibilities
  • Provide excellent customer service through active listening and effective communication
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide information on schedules, rates, and destinations to customers
  • Work with confidential customer information and maintain confidentiality
  • Document all customer interactions and maintain accurate records
  • Collaborate with colleagues to achieve team goals and objectives

Requirements
  • High school diploma or equivalent required
  • Ability to type 40 wpm
  • Comfort with desktop computer system
  • Proven oral and written communication skills
  • Fluent English and/or Spanish language skills
  • Compassionate customer service mindset
  • Ability to work in a fast-paced professional call center environment

What We Offer
  • Competitive hourly rate of $19.93
  • Comprehensive benefit package, including health, dental, and vision plans
  • Flexible spending accounts and 401k retirement plan
  • Life insurance and paid time off
  • Reimbursement of education and Public Service Loan Forgiveness eligibility
  • Railroad Retirement sickness and retirement benefits
  • Rail pass privileges

Amtrak is an Equal Opportunity Employer

We are committed to a safe workplace free of drugs and alcohol and perform pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Candidates who engage in the usage of marijuana will not be qualified for hire.

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