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Reservation Manager Agent
2 months ago
U-Haul is seeking a highly motivated and customer-focused Reservation Manager Agent to join our team. As a key member of our reservation team, you will be responsible for supporting customers, field team members, and U-Haul dealerships through reservation placement and distribution of equipment.
Key Responsibilities:
Assist with calls from and to customers, providing exceptional customer service and resolving issues in a timely manner.
Help support field team members and U-Haul dealerships with equipment and reservation management, ensuring accurate and efficient placement of equipment to meet customer demand and productivity status.
Review reports to aid in effective placement of equipment, customer reservations, and contracts, ensuring equipment availability and accuracy.
Assist with the Company's U-Box portable storage product, providing support and guidance to customers and team members as needed.
Requirements:
High school diploma or equivalent.
Working knowledge of office equipment, including multiline phones, phone etiquette, Word, and email.
Proficient in customer service, time management, and multitasking.
Ability to work in a fast-paced environment, with a focus on results and customer satisfaction.
What We Offer:
Career stability and opportunities for advancement.
Mindset App Reimbursement and Gym Reimbursement Program.
Health insurance, prescription plans, paid holidays, vacation, and sick days, if eligible.
Life insurance, MetLaw Legal program, MetLife auto and home insurance, and more.
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
24-hour physician available for kids, Dental & Vision Plans, Business travel insurance, and more.
You Matter EAP, LifeLock Identity Theft Protection, Critical Illness/Group Accident Insurance, and Dave Ramsey's SmartDollar Program.
U-Haul is an Equal Opportunity Employer:
U-Haul is committed to creating a culture of health and wellness. We will not hire or re-hire individuals who use nicotine products in states where this practice is prohibited. We are an equal opportunity employer and consider all applicants without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law.
