Reservation Sales Agent

4 weeks ago


Philadelphia, Pennsylvania, United States Amtrak Full time

Job Summary:

Amtrak is seeking a Reservation Sales Agent to provide exceptional customer service to our passengers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing information on schedules, rates, and destinations.

Key Responsibilities:

  • Provide effective customer service through telephone and voice interactions
  • Handle customer inquiries and resolve issues in a professional and courteous manner
  • Use computer systems to access information on schedules, rates, and destinations
  • Develop and maintain a thorough knowledge of geography, fares, and tariffs
  • Work in a fast-paced call center environment and adapt to changing situations

Requirements:

  • High school diploma or equivalent
  • Ability to type 40 wpm
  • Comfort with desktop computer systems
  • Proven oral and written communication skills
  • Fluent English and/or Spanish language skills

What We Offer:

  • Competitive hourly rate of $17.63
  • Bonus of $3,500, with $1,000 after 6 months and $2,500 after 1 year
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

Amtrak is an Equal Opportunity Employer:

We welcome applications from diverse candidates and are committed to creating an inclusive workplace.



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