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Reservation Sales Agent

1 month ago

Philadelphia, Pennsylvania, United States Amtrak Full time
Job Summary

We are seeking a skilled Reservation Sales Agent to join our team at Amtrak. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving any issues that may arise.

As a Reservation Sales Agent, you will be the first point of contact for many of our customers, and your ability to communicate effectively and provide accurate information will be crucial in ensuring their satisfaction.

You will work in a fast-paced call center environment, handling a high volume of customer inquiries and providing solutions to their travel needs. Your strong communication skills, attention to detail, and ability to work under pressure will be essential in this role.

We offer a comprehensive benefits package, including health, dental, and vision plans, as well as opportunities for career growth and development.

Key Responsibilities
  • Provide exceptional customer service to our customers, answering their inquiries and resolving any issues that may arise.
  • Work in a fast-paced call center environment, handling a high volume of customer inquiries and providing solutions to their travel needs.
  • Communicate effectively with customers, providing accurate information and resolving any issues that may arise.
  • Work collaboratively with other team members to achieve our customer service goals.
  • Participate in ongoing training and development to improve your skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • Ability to type 40 wpm.
  • Comfort with desktop computer system.
  • Proven oral and written communication skills.
  • Fluent English and/or Spanish, including acceptable grammar and punctuation.
  • Compassionate customer service mindset.
  • Ability to interact with various types of customers.