Customer Service Representative

3 weeks ago

Santa Barbara, California, United States Jushi USA Full time
About Jushi USA

Jushi USA is a leading cannabis company that operates in multiple states across the US. Our mission is to provide exceptional customer service and a unique shopping experience that drives sales results.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Consultant. As a key member of our retail team, you will be responsible for delivering outstanding customer service, providing product recommendations, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide exceptional customer service to patrons, answering questions and addressing concerns in a professional and courteous manner
  • Lead tours of the sales floor, making product recommendations based on ongoing research and knowledge of available products
  • Retain comprehensive knowledge of patient and member benefits, discounts, coupons, and promotions to encourage memberships for guests
  • Abide by product handling procedures, including company safety and health policies, as well as regulatory agency compliance
  • Maintain a clean and organized store environment, including stocking retail items and supplies, sweeping, mopping, and sanitizing
  • Operate cash register, computer-based POS system, and cash drawer
  • Work as part of a team to ensure sales, guest satisfaction, and compliance goals are met by designated timelines
Requirements
  • High School diploma or General Education Development (GED) required
  • Associate or Bachelor's degree in any field preferred
  • Minimum of 2 years experience with customer service in retail
  • Excellent computer, mathematical, language, and reasoning skills
  • Bilingual in Spanish preferred
  • Excellent multi-tasking skills over the phone and in-person
  • Occasionally requires local travel, as needed
  • Constantly perform desk-based computer tasks
  • Frequently sitting
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
  • Occasionally Twist/bend/stoop/squat, kneel/crawl
What We Offer

We offer a comprehensive benefits package, including medical, dental, vision, life, short and long-term disability, flexible spending accounts, paid time off, paid holidays, and 401(k). We are an equal-opportunity employer and welcome applications from qualified candidates without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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