Customer Service Representative
2 weeks ago
Gold's Gym is a leading fitness powerhouse with a presence on six continents and over 600 locations worldwide. Our iconic brand has a reputation for excellence in the fitness industry, with a culture that values humility, dependability, and an entrepreneurial spirit.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional member experiences, ensuring a best-in-class, member-centric environment that strengthens relationships and builds retention.
Key Responsibilities- Member Engagement: Engage members with various fitness offerings, including personal training, group exercise classes, and digital classes.
- Customer Service: Provide a friendly greeting/check-in and prompt attention to member needs, ensuring a positive experience.
- Relationship Building: Maintain name relationships with members, serving as a resource for their questions or concerns and connecting them with the right club resources.
- Team Collaboration: Partner with Sales and Fitness Managers to provide a seamless member experience.
- Housekeeping: Assist with housekeeping duties as needed to maintain a clean and welcoming environment.
- Education: High school diploma or equivalent.
- Communication Skills: Ability to follow oral and written directions, work accurately at a fast pace, and maintain a professional demeanor.
- Physical Demands: Ability to move and lift up to 25 lbs, stand or walk for extended periods, and ensure a clean uniform.
- Competitive Compensation: $17.00 per hour.
- Opportunities for Growth: Gold's Gym is committed to developing our team members and providing opportunities for advancement.
- Dynamic Work Environment: Join a fast-paced and dynamic team that values collaboration, creativity, and enthusiasm.
Gold's Gym is an equal opportunity employer, committed to creating an inclusive environment for all employees, applicants, vendors, and members. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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