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Customer Service Representative

2 months ago

Santa Barbara, California, United States Paul Cashman Insurance Agency Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused Receptionist/Insurance Customer Service Representative to join our team at Paul Cashman State Farm Insurance. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and supporting our insurance operations.

Key Responsibilities
  • Provide prompt, accurate, and friendly customer service via phone, email, and in-person
  • Process customer transactions, including payments and claims
  • Assist other agency team members as needed to ensure seamless customer experience
  • Comply with insurance standards and regulations
  • Attend training sessions to obtain and maintain insurance licenses
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong organizational and time management skills
  • Ability to build rapport with customers and provide exceptional service
  • Insurance experience preferred, but not necessary
What We Offer
  • Competitive pay based on experience and effort
  • Commission-based compensation
  • Simple IRA and IRA matching
  • Paid time off as accrued
  • Group medical, dental, vision, and life insurance