Customer Service Representative

11 hours ago


Santa Barbara, California, United States Jushi USA Full time

Customer Service Representative

Jushi USA is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering questions, and making product recommendations to our patrons.

Key Responsibilities:

  • Provide outstanding customer service to patrons, answering questions and making product recommendations
  • Lead tours of the sales floor, maintaining thorough knowledge of products and services
  • Retain comprehensive knowledge of patient and member benefits, discounts, coupons, and promotions
  • Abide by product handling procedures, including company safety and health policies and regulatory agency compliance
  • Maintain cleanliness and organization of the store, stocking retail items and supplies
  • Operate cash register, computer-based POS system, and cash drawer
  • Work as part of a team to ensure sales, guest satisfaction, and compliance goals are met

Requirements:

  • High School diploma or General Education Development (GED) required
  • Associate or Bachelor's degree in any field preferred
  • Minimum of 2 years experience with customer service in retail
  • Excellent computer, mathematical, language, and reasoning skills
  • Bilingual in Spanish preferred
  • Excellent multi-tasking skills over the phone and in-person

What We Offer:

Jushi USA offers a comprehensive benefits package, including medical, dental, vision, life, short and long-term disability, flexible spending accounts, paid time off, paid holidays, and 401(k). We are an equal-opportunity employer and welcome applications from qualified candidates.



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