Front Desk Representative

3 days ago

Orlando Florida, United States Planet Fitness Full time
About the Front Desk Associate Role

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Planet Fitness. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, while ensuring an outstanding "Judgement Free" member experience.

Key Responsibilities:
  • Greet members/guests as they enter and exit the club, assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).
Requirements:
  • 6-12 months of experience in a customer service environment is preferred.
  • Must be 18 years of age or older.
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness).
  • Basic computer proficiency.
  • Physical Demands of the Front Desk Associate:
    • Continual standing and moving throughout the club to accomplish tasks during shift.
    • Continual communicating in person or on the phone to exchange information during shift.
    • Must be able to lift up to 75 pounds.
    • Will encounter toxic chemicals during shift.
    • Frequent cleaning and sanitizing of equipment and facilities.
    • Moving self in different positions, including bending and twisting, to accomplish tasks.
Why Join Our Team?
  • Medical, Dental, and Vision Insurance.
  • Vacation*/Sick Time/Vacation Pay.
  • Free Black Card Membership.
  • 401(k) Retirement Savings Plan.
  • Term Life Insurance.
  • Healthcare and Dependent Care Flexible Spending Accounts.
  • Employee perks and discounts.
  • Engaging team-building competitions and social events.

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