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Front Desk Representative

2 months ago

Titusville Florida, United States Fairfield Inn Titusville Full time
Job Summary

As a Front Desk Agent at Fairfield Inn Titusville, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our valued customers. Your primary duties will include:

  • Registering guests and handling check-ins and check-outs in a friendly and efficient manner.
  • Providing information and assistance to guests regarding hotel services, facilities, and local attractions.
  • Maintaining accurate records and handling guest requests and concerns in a professional and courteous manner.
  • Working collaboratively with other departments to ensure seamless operations and exceptional guest experiences.
Responsibilities

As a Front Desk Agent, you will be expected to:

  • Approach all interactions with guests and colleagues in a friendly and service-oriented manner.
  • Maintain high standards of personal appearance and grooming, adhering to brand standards.
  • Comply with all hotel policies, standards, and regulations to ensure safe and efficient hotel operations.
  • Handle requests for information, mail, and messages in an efficient and courteous manner.
  • Answer guest inquiries about hotel services, facilities, and hours of operation.
  • Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
  • Be aware of all rates, packages, and special promotions, as well as in-house groups and closed-out dates.
  • Obtain necessary information when taking room reservations and follow rate quoting scenarios.
  • Be familiar with all hotel policies and house rules, as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Fully comprehend and operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette when communicating with other associates.
  • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members.
  • Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do around the hotel.
  • Perform other duties as assigned, which may include helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.