Front Desk Representative
24 hours ago
We are seeking a highly skilled and detail-oriented Front Desk Representative to join our team at RealManage. As a Front Desk Representative, you will be the first point of contact for residents, guests, and service providers, providing exceptional customer service and ensuring a positive experience for all.
Key Responsibilities- Provide exceptional customer service to residents, guests, and service providers
- Answer incoming calls, gather basic information, and transfer to the appropriate person for handling
- Greet and direct residents, guests, and invitees
- Respond to emergencies in a timely and efficient manner
- Monitor and control access to the building
- Maintain daily logs, records, and forms
- Walk through facilities indoors and outdoors to ensure areas are neat
- Monitor cameras
- Resolve and follow up on all complaints/issues tasks to the front desk
- Maintain a safe and secure environment throughout the building/property(s)
- May be assigned other duties by the on-site property managers or staff members
- 1+ years front desk experience
- High school diploma or GED required. Associate degree preferred
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Excellent computer proficiency (MS Office – Word, Excel and Power Point)
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
$17.00 to $23.00 hour, depending on education and experience
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