Client Manager

1 week ago

Concord, New Hampshire, United States Connection Full time
About the Role

We are seeking a highly skilled Client Manager to join our team at Connection. As a Client Manager, you will be responsible for forging relationships with our existing client base and serving as a trusted global advisor on the account.

Key Responsibilities
  • Identify global spending and process trends to improve customers' IT procurement strategy
  • Conduct business needs analysis to understand customers' supply chain setup and provide solutions using our OneSource Program
  • Recommend products and services to customers based on their needs and strategic objectives
  • Handle multiple clients and build relationships with partners and/or resellers
Requirements
  • Intermediate Microsoft Excel skills with ability to create complex spreadsheets using formulas, including v-lookup, and pivot tables
  • Advanced Microsoft Office skills to include creating presentations, creating documents in Word to include advanced formatting, creating spreadsheets to include the use of macros
  • General understanding of SAAS proprietary software
  • Adept at proactively finding business opportunities within existing customer base
  • Customer oriented with ability to listen to and anticipate needs of the customer
  • Strong trend analysis skills with proven ability to develop short and long term business plans
  • Strong understanding of and working knowledge of the value added technology industry
  • Working knowledge of sales strategies including upselling with proven success in a goal driven environment
  • Working knowledge IT procurement
  • Adaptable with ability to switch tasks based on shifting priorities
  • Analytical with ability to draw conclusions from data, systematic and rational
  • Excellent verbal communication skills with the ability to present professional demonstrations
  • Excellent written communication skills with the ability to compose professional business communications via email, letter, and proposals
  • Creative with the ability to develop original solutions to problems
  • Decisive with the ability to make a prompt determination and substantiate decision if challenged
  • Inquisitive information seeker with the ability to ask probing questions to uncover root causes of problems
  • Interpersonal skills with the ability to work well with all levels of the organization
  • Quick study with ability to master a situation or learn new things with minimum direction or training
What We Offer

We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing and provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

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