Customer Service Representative
7 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Floor Runner in the Grocery Department. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting sales, and maintaining a clean and organized store environment.
Key Responsibilities- Customer Service: Engage with customers, respond to their needs, and provide solutions to their queries in a professional and courteous manner.
- Sales Promotion: Promote sales and exceptional service through active discussions with customers, offering product recommendations, samples, and discussing current promotions and service information.
- Store Maintenance: Restock end displays, maintain ad items, merchandise on hand, and guest requests, receiving, opening, unpacking, verifying, tagging, pricing, stocking, and displaying merchandise.
- Equipment Operation: Operate equipment such as the com-line, phone, baler, box cutter, FM unit, pallet jack, six wheelers, symbol unit, cash register, and trash compactor in a correct and safe manner.
- Mentorship: Mentor new associates or associates who are new to the department or task and assure a positive learning environment.
- Guest Special Orders: Communicate and complete guests' special order requests with accuracy and timeliness.
- Accident Reduction: Participate actively in the Grocery Department's accident reduction plan, including cleaning floors, sanitizing, and recognizing shelf order, safety features of all machinery, store evacuation plan, robbery policy, case temperatures, and storing regulations.
- Education and/or Experience: High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
- Language Skills: Reads and comprehends simple instructions, short correspondence, and memos. Writes simple correspondence. Communicates effectively and pleasantly with guests, vendors, and fellow associates at all times.
- Mathematical Skills: Performs mathematical skills using units of American money and weight measurement, and volume.
- Reasoning Ability: Applies common sense understanding to carry out instructions furnished in written or oral form. Manages problems involving several concrete variables in standardized situations.
- Certificates & Licenses: Valid Driver's License or State I.D. Card
- Yoke's Provided Training: Active Shooter, Grocery Skills Training levels One, Two, and Three, Food Handler's Safety Training, HIPAA Training, Late Night Retail Safety Training, Yoke's Safety Orientation Training / Active Shooter, Yoke's Guest Service Training & Commitment
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