Field Engineer Education Specialist

1 day ago

Rochester, New York, United States Ortho Clinical Diagnostics Full time
The Opportunity

QuidelOrtho, a world-leading in vitro diagnostics company, is seeking a highly skilled Field Engineer Education Specialist to join our Technical Training team. With a strong presence in over 130 countries, we provide fast, accurate, and consistent testing solutions where and when they are needed most.

Our culture prioritizes team member happiness, inspiration, and engagement, recognizing that employee satisfaction and business success are intertwined. We strive to build meaningful connections with each other, fostering a collaborative environment that drives innovation and excellence.

The Role

We are seeking a Field Engineer Education Specialist to deliver technical and skills training for QuidelOrtho Field Engineers, internal customers, and Biomedical Engineers. The successful candidate will be responsible for instructing students in device theory, troubleshooting, e-Connectivity, disassembly, adjustment, repair, maintenance, device installation, servicing techniques, and proper documentation.

The ideal candidate will have a strong background in electrical, mechanical, or biomedical engineering, with experience in troubleshooting, repairing, and maintaining complex devices. They will also possess excellent interpersonal, communication, and presentation skills, with the ability to deliver technical training programs using various education modalities.

Responsibilities
  • Deliver high-quality instrumentation training to Field Service Engineers or customer biomedical engineers in a highly regulated environment.
  • Facilitate training for internal customers, including sales, technical support, and other QuidelOrtho staff as needed.
  • Coordinate and manage classroom inventories and supplies to ensure successful training programs.
  • Maximize training outcomes by providing coaching, delivering Train-the-Trainer programs, and conducting follow-up activities with fellow trainers.
  • Assist in the development of training content for new and existing products, including continuing education materials.
  • Maintain, repair, and modify FE training equipment, including technical audio and video used to deliver virtual training.
  • Participate on cross-functional teams and projects, including product development, service publications, written and online training documentation, and continuous learning initiatives.
  • Build and maintain sound working relationships with sales and service management at all levels.
  • Perform ride-along activities with Field Engineers to identify and promote best practices and to remain current on QuidelOrtho products.
Requirements
  • Minimum of an Associate's degree in Electrical, Mechanical, or Biomedical Engineering, or equivalent 2 years of experience.
  • 3+ years of experience with troubleshooting, repairing, and maintaining complex devices.
  • Technical training experience.
  • Knowledge/experience with new and innovative training delivery methods.
  • Excellent interpersonal, communication, and presentation skills.
  • Ability to travel up to 30% domestic and/or international.
Preferred
  • Experience troubleshooting, repairing, and maintaining QuidelOrtho devices.
  • Instructor certification on QuidelOrtho devices.
The Work Environment

The work environment is representative of an office environment, requiring the ability to move about to set up and manage classroom environments. Travel up to 30% of the time, which includes carrying luggage and training materials, navigating airports, and possibly driving to various locations.

Must be able to lift up to 30 lbs. May require standing for prolonged periods of time.

Salary Transparency

The salary range for this position is $80,000 to $120,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off, and paid Holidays.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

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