Field Service Education Coordinator

2 weeks ago

Rochester, New York, United States Ortho Clinical Diagnostics Full time
The Opportunity

Ortho Clinical Diagnostics is a leading company in the field of in vitro diagnostics, specializing in immunoassay and molecular testing, clinical chemistry, and transfusion medicine. With a global presence in over 130 countries and a workforce exceeding 6,000 employees, we are dedicated to providing timely and precise testing solutions that meet the needs of healthcare providers everywhere.

Our organizational culture prioritizes the well-being and engagement of our team members, fostering an environment where meaningful connections are built. We believe that the happiness of our employees is directly linked to our overall success. Join us in our mission to leverage diagnostics for a healthier future for everyone.

The Role

As we expand our operations, we are looking for a Field Engineer Education Specialist to become a vital part of our Technical Training team. The Field Engineer Education Specialist (FEES) will be tasked with delivering comprehensive technical and skills training to our Field Engineers, internal stakeholders, and Biomedical Engineers. The FEES will employ both in-person and virtual training methodologies to educate participants on the operation and maintenance of regulated medical devices requiring field service. Training will encompass device theory, troubleshooting techniques, disassembly and repair processes, maintenance practices, installation procedures, and compliance documentation. This role will report to the Associate Director of Customer Enablement & Training.

The Responsibilities
  • Provide exceptional training on QuidelOrtho products to Field Service Engineers and customer biomedical engineers in a highly regulated setting, ensuring safe and effective troubleshooting, repair, and maintenance practices.
  • Oversee and manage classroom resources and supplies to facilitate successful training programs efficiently.
  • Enhance training effectiveness through coaching, Train-the-Trainer initiatives, and follow-up activities with fellow trainers.
  • Contribute to the creation of training materials for new and existing products, focusing on innovative delivery methods.
  • Maintain and repair training equipment, including technical audio and video tools used for virtual training sessions.
  • Engage in cross-functional teams and projects related to product development, service documentation, and continuous learning initiatives.
  • Establish and nurture strong working relationships with sales and service management across the organization.
  • Conduct field visits with Field Engineers to identify best practices and stay updated on QuidelOrtho products, providing coaching as necessary.
  • Perform additional duties as assigned.
The Individual
Required:
  • Education: An Associate's degree in Electrical, Mechanical, or Biomedical Engineering or equivalent experience (minimum of 2 years).
  • Experience: A minimum of 3 years in troubleshooting, repairing, and maintaining complex devices.
  • Experience in technical training.
  • Familiarity with innovative training delivery methods for a global audience.
  • Proficient in delivering technical training using various modalities, including web-based and classroom formats.
  • Experience with video training delivery and related equipment.
  • Strong interpersonal, communication, and presentation skills.
  • Self-motivated and well-organized.
  • Travel: Willingness to travel up to 30% domestically and/or internationally.
Preferred:
  • Experience with QuidelOrtho devices.
  • Instructor certification for QuidelOrtho products.
The Key Working Relationships
  • Regular interaction with teams across the company, including sales, customer service, technical support, product management, quality assurance, and regulatory affairs.
The Work Environment

This position is primarily office-based, requiring the ability to set up and manage training environments, which may involve physical activities such as bending and standing for extended periods. The role includes travel responsibilities, necessitating the ability to transport training materials and navigate various locations. Candidates should be able to lift up to 30 lbs.

Salary Transparency

The salary range for this position reflects various factors, including education, experience, skills, and geographic location. At Ortho Clinical Diagnostics, compensation decisions are made based on individual circumstances. The salary range for this role is competitive and includes eligibility for bonuses. We offer a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance programs, and paid time off. All benefits are subject to change at the discretion of the company.

Equal Opportunity

Ortho Clinical Diagnostics is committed to providing equal employment opportunities for all individuals. We strive to ensure that all candidates, including those with disabilities, have the opportunity to apply for positions they qualify for without discrimination based on race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

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