Robotics Field Service Engineer

3 days ago

Rochester, New York, United States Delta Staffing Full time
Job Title: Field Service Engineer (Remote)

The purpose of the Field Service Engineer is to provide our customers with on-site repair, troubleshooting, programming or maintenance services for our Robots and related system peripheral equipment on an emergency or unscheduled basis.

The Field Service Engineer must be able to travel to a customer site on a moment's notice and remain on-site for the duration of time required to perform the troubleshooting and repair functions.

Assignments may involve long hours, night, weekend and holiday work. Air travel is sometimes required.

Customers may contact the 24-hour Hotline or the remote service engineer for service requests, which are logged in the Technical Service Log by the person contacted.

It is the Service Engineer's responsibility to schedule the call with the customer, identify and obtain any parts or software required.

Upon the completion of the call a Field Service Report describing the problem, the corrective action and detailing the labor, material and travel expense costs is provided to the customer and then returned to HQ for processing.

Essential Functions:
  • Ability to discuss, diagnosis & repair robot operational and process problems as reported by the customer or Hotline
  • Troubleshooting, repair and maintenance of the Company's Robots and controllers, electrical control devices, and peripheral equipment
  • Primary responsibility is to support The Company's Robot products
  • Documenting The Company's products and related peripheral equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system
  • Daily reporting to the Service Supervisor & Dispatch to update status & availability
  • Completion of a Field Service report for each customer call
  • Maintenance of a service tool kit and documentation to facilitate rapid customer response
  • Perform warranty service on The Company's products
  • Coordinate responsibilities, activities, and schedule with Service Supervisor to insure customer satisfaction, proper billing, and support collections activities
  • Communicate frequently with involved The Company's America employees and customer employees to insure that expectations are being met
  • Return of parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty
  • Maintenance of a home office for coordinating activities in between service calls
Minimum Requirements:
  • SKILLS/KNOWLEDGE
  • Expert in reading and interpreting electrical, mechanical, and pneumatic prints and related technical documentation
  • Ability to read and interpret PLC ladder logic
  • Minimum previous experience with The Company's robots, controllers and peripheral equipment onRJ3iB, R30iA, and R30iB control platforms
  • Previous experience with The Company's application software and programming
  • Previous experience with common robot applications (spot welding, arc welding, material handling)
  • Ability to utilize common PC and Microsoft Office applications (Outlook, Word, Excel)
  • Ability to work safely and effectively within OSHA Laws
  • Well-developed technical writing skills
  • Well-developed technical communication skills
  • Able to work at customer sites with little direct supervision
  • Able to direct the activities of other The Company's employees at a customer site
  • EXPERIENCE/EDUCATION
  • Bachelor's Degree in an Applied Science or equivalent technical education preferred
  • Five years Robotics Integration/Installation/Service Experience
  • Mechanical/Electrical/Pneumatic Troubleshooting, Teardown, and Repair Experience
  • Significant Travel Experience

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