Member Experience Representative
6 days ago
**Job Summary**
Azure Credit Union is seeking a highly skilled and experienced Member Experience Coordinator to join our team. As a Member Experience Coordinator, you will be responsible for providing exceptional customer service to our members, processing financial transactions, and assisting with various products and services.
Key Responsibilities
- Financial Transaction Processing: Process financial transactions, including deposits, withdrawals, and transfers, while maintaining accuracy and attention to detail.
- Customer Service: Provide friendly, professional, and confidential service to members, responding to their inquiries and resolving issues in a timely and efficient manner.
- Product and Service Assistance: Assist members with various products and services, including account openings, loan applications, and other financial services.
- Account Maintenance: Maintain accurate and up-to-date member information, including account balances, transaction history, and other relevant data.
- Team Collaboration: Work effectively with other team members to achieve common goals and objectives, providing support and assistance as needed.
Requirements
- Experience: Two years of experience in a customer service or financial services role, preferably in the banking or credit union industry.
- Education: High school degree or equivalent required.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
Working Conditions
- Work Environment: Work in a climate-controlled office environment with minimal to moderate noise levels.
- Physical Demands: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 25 pounds.
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