Clinic Operations Assistant Manager

2 weeks ago

Annapolis, Maryland, United States SkinSpirit Full time
Position Overview

The Assistant Clinic Manager plays a crucial role in supporting the clinic manager to ensure the business is poised for sustained growth. This involves overseeing daily operations to guarantee efficiency and empowering team members while maintaining the highest standards of service for clients.

Key Responsibilities
  • Assist in managing all facets of clinic operations, including sales, customer service, team management, and administrative tasks, ensuring compliance with established standards and procedures.
  • Collaborate with the Clinic Manager to achieve and surpass monthly revenue targets set by the leadership team.
  • Monitor clinic performance metrics such as revenue, profit margins, practitioner sales, discounts, budgets, and client retention.
  • Recruit, retain, and nurture a diverse and high-performing team.
  • Facilitate staff development through regular one-on-one meetings and training sessions.
  • Exemplify leadership by actively engaging with staff on the floor, enhancing employee skills to foster client loyalty and brand recognition through exceptional service.
  • Oversee client feedback processes, addressing concerns and reporting findings to management while sharing insights with relevant team members.
  • Maintain a professional and collaborative working relationship with colleagues and management, ensuring confidentiality regarding sensitive matters.
  • Proactively seek improvements in systems, policies, and procedures to enhance operational efficiency and service quality.
  • Assist the leadership team with additional tasks as required.
Qualifications
  • Bachelor's Degree preferred; High School Diploma or GED required.
  • Minimum of 2 years of relevant experience in the medical, spa, luxury retail, or hospitality sectors.
  • Proven experience in managing, leading, coaching, and developing diverse teams to achieve high performance.
  • A positive outlook and a commitment to fostering a growth mindset among team members.
  • Flexibility to work varied hours, including early mornings, evenings, weekends, and holidays.
  • Strong organizational skills with the ability to multitask, maintain focus, and adapt to changing situations.
  • Excellent written and verbal communication skills, with the ability to engage effectively at all organizational levels.
  • Proficient in computer and phone skills, with a working knowledge of Microsoft Office applications and the ability to learn new technologies.
Why You Will Excel at SkinSpirit
  • Client-Centric Approach: We prioritize personal connections with our clients to deliver tailored services that meet their needs, addressing feedback proactively to build loyalty.
  • Commitment to Excellence: We strive to exceed expectations in all our endeavors, both internally and externally.
  • Innovative Mindset: We encourage creative thinking and exploration of new strategies for clinic growth and success, embracing challenges as opportunities for learning.
  • Team-Oriented Culture: We value collaboration and are dedicated to the growth and development of our team members, recognizing that collective success is key.
Physical Requirements
  • Extended periods of sitting at a desk and working on a computer.
  • Occasional standing, walking, and using hands for various tasks.
  • Ability to lift and/or move up to 20 pounds occasionally, and up to 30 pounds on rare occasions.
Compensation

Pay range is competitive and based on candidate experience and market factors.

Equal Opportunity Employer

SkinSpirit is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

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