Assistant Manager
4 days ago
The Assistant Manager - Fitness Operations will play a key role in ensuring the highest quality of service and facilities for our members. This individual will lead, motivate, and manage their team to achieve financial targets and provide exceptional customer service.
Key Responsibilities- Operations:
- Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, and Information Technology.
- Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members and employees.
- Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
- Track completion of opening/closing checklists, logs, and cleaning checklist.
- Keep current in knowledge of key competitors.
- Perform brand excellence reviews.
- Communicate and implement club policies and procedures to employees.
- Sales:
- Achieve desired revenue goals in the following profit centers:
- Membership
- Training
- Retail & Merchandising
- Monitor flagged check-ins to increase revenue and reduce collections.
- Ensure ongoing prospecting and generation of new prospective members.
- Ensure that the staff has a high level of knowledge about the club's programs, facilities, and equipment.
- Demonstrate an ability to increase revenue per member.
- 1+ years management experience required.
- Excellent written and verbal communication skills.
- Strong organizational skills.
- Strong leadership skills.
- Strong administrative skills.
- Strong customer service skills.
- Strong computer skills.
- Achieve desired revenue goals in the following profit centers:
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