Digital Banking Operations Specialist

5 hours ago


Midvale, Utah, United States BankTalent HQ Full time
Job Title: Digital Banking Operations Specialist

At BankTalent HQ, we are seeking a highly skilled Digital Banking Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our online banking services and products.

Key Responsibilities:
  • Manage the fulfillment of account opening, enrollment, maintenance, and support of online banking services and products.
  • Provide exceptional customer service to external and internal clients via telephone and/or email.
  • Implement fraud and risk management corporate standards in the setup and maintenance of accounts.
  • Stay up-to-date with technical expertise and knowledge of online products and services, and assist with identifying system and procedural improvements.
  • Ensure adherence to bank policy and regulations related to account opening and online maintenance.
  • Maintain accurate documentation and records of customer information, inquiries, complaints, and services implemented.
Requirements:
  • High School diploma or equivalent and 1+ years of experience in branch banking, bank operations, digital and online banking, fraud detection, or bank regulations related to opening accounts.
  • Working knowledge of banking, new accounts, banking operations, banking products and services, processes, and procedures.
  • Basic understanding of online banking, risk management, and fraud detection skills.
  • Excellent communication and analytical skills, with the ability to work collaboratively in a team setting.
Benefits:
  • Competitive compensation package, including medical, dental, and vision insurance, starting on day one.
  • 401(k) plan with company match, profit sharing, and paid time off (PTO).
  • Opportunities for professional growth and development, including tuition reimbursement and mental health benefits.

We offer a dynamic and supportive work environment, with a focus on employee well-being and success. If you are a motivated and detail-oriented individual with a passion for digital banking, we encourage you to apply for this exciting opportunity.



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