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Origination Specialist

2 months ago

Midvale, Utah, United States Social Finance (SoFi) Full time
Origination Specialist Role

Shape a brighter financial future with SoFi, a next-generation financial services company and national bank. We're changing the way people think about and interact with personal finance.

As an Origination Specialist, you'll be part of our Lending Operations team, focusing on inbound member support. You'll complete a comprehensive training program and work closely with internal teams to provide best-in-class service to SoFi lending members and potential members.

Key Responsibilities:
  • Respond to member inquiries via phone and chat regarding SoFi's Student Loan and Personal Loan applications.
  • Resolve member inquiries and identify root causes of additional inquiries.
  • Demonstrate empathy, professionalism, and top-notch problem-solving skills.
  • Follow compliance and regulatory guidelines to protect sensitive information.
  • Share insights with teammates to improve our products, operations, and policies.
  • Advocate on our members' behalf to improve our services.
  • Document member interactions using templates.
  • Develop strong knowledge of internal processes and procedures.
Requirements:
  • A strong connection to the SoFi Mission and Values.
  • A passion for helping others while solving problems quickly.
  • Strong verbal and written communication skills.
  • Excellent organizational and time management skills.
  • Proficiency in Google products and customer service tools.
  • A self-starter mentality with analytical skills.
  • Ability to learn, retain, and apply new information quickly.
  • Flexibility to work alternative schedules, including evenings, early mornings, and weekends.
Compensation and Benefits:

The base pay range for this role is $19.50 an hour, with pay differentials for hours worked after 5 pm local time and any hours worked over the weekend. We offer comprehensive and competitive benefits, including equal employment opportunities and a commitment to embracing diversity.