Digital Banking Operations Specialist

2 weeks ago


Midvale, Utah, United States BankTalent HQ Full time
About the Role

Zions Bancorporation is a leading financial services company operating as a collection of great banks under local brands and management teams in high-growth western markets. As a Digital Banking Operations Specialist at BankTalent HQ, you will be part of a team that values its employees and is committed to creating fulfilling opportunities for outstanding individuals within the organization.

We are dedicated to being an employer of choice in our communities, offering a range of benefits including medical, dental, and vision insurance, life and disability insurance, paid parental leave, and adoption assistance. Our team is passionate about delivering exceptional customer service and ensuring that our customers have a seamless banking experience.

Key Responsibilities
  • Be responsible for the fulfillment of account opening, enrollment, maintenance, and support of online banking services and products.
  • Assist external and internal clients with inquiries and problems via phone and/or email.
  • Incorporate fraud and risk management corporate standards in the setup and maintenance of accounts.
  • Maintain technical expertise and knowledge of online products and services, as well as assist with identifying system and procedural improvements.
  • Adhere to bank policy and regulations related to account opening and online maintenance.
  • Maintain documentation and records of customer information, inquiries, complaints, and services implemented.
  • Assist with other duties as assigned.
Requirements
  • Requires a High School diploma or equivalent and 1+ years of branch banking, bank operations, digital and online banking, fraud detection, bank regulations related to opening accounts, or other directly related experience.
  • A combination of education and experience may meet job qualifications.
  • Working knowledge of banking, new accounts, banking operations, banking products and services, processes, and procedures.
  • Basic understanding of online banking, risk management, and fraud detection skills.
  • Ability to work collaboratively in a team setting to meet deadlines.
  • Good communication skills, both verbal and written.
  • Demonstrates good analytical, attention to detail, problem-solving, and customer service skills.
  • Working knowledge of computer software, including word processing, spreadsheets, etc.
Benefits
  • Medical, dental, and vision insurance - starting on day one.
  • Life and disability insurance, paid parental leave, and adoption assistance.
  • Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts.
  • Paid training, paid time off (PTO), and 11 paid federal holidays, and any applicable state holidays.
  • 401(k) plan with company match, profit sharing, competitive compensation in line with work experience.
  • Mental health benefits, including coaching and therapy sessions.
  • Tuition reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire.
  • Employee ambassador preferred banking products.


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