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Customer Success Manager in the USA

2 months ago

New York, New York, United States BSF Talent Recruitment Full time
About the Job

We are seeking a highly skilled Customer Success Manager to join our team in the USA. As a key member of our customer success team, you will be responsible for driving the successful adoption and onboarding of our services to help customers realize the business value of our partnership and offerings.

Key Responsibilities:
  • Drive the successful adoption and onboarding of our services to help customers realize the business value of our partnership and offerings.
  • Guide customers through the changes needed to unlock the full value of our products, and help their staff, train, and align their people and partners to deliver on transformation.
  • Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives.
  • Coordinate internal resources to support product delivery, implementation, and deployment.
  • Identify and analyze customer needs to help the internal team improve product offerings.
  • Output and share customer success stories and best practices in the industry.
  • Maintain client relationships by providing support and paying attention to market dynamics, risks, and problems that may affect customers.
Requirements:
  • Bachelor's degree or above.
  • At least 5 years of B2B customer success, customer service, or account management experience in SaaS-related fields.
  • Deep understanding of the beauty industry is preferred.
  • Bilingual in English and Spanish is preferred.