Current jobs related to Senior Customer Success Manager - New York, New York - Persado

  • Senior Customer Success Manager

    4 weeks ago

    New York, New York, United States Zendesk Full time

    Job Title: Senior Customer Success ManagerAbout the Role:We are seeking a highly motivated and experienced Senior Customer Success Manager to join our team at Zendesk. As a Senior Customer Success Manager, you will be responsible for driving customer success and growth across a portfolio of Enterprise-sized customers.Key Responsibilities:* Build and foster...

  • Senior Customer Success Manager

    4 weeks ago

    New York, New York, United States Optimize Partners Full time

    Our client, a fast-growing B2B SaaS company in the business process improvement software space, is seeking a Senior Customer Success Manager in the greater NYC area. This role involves working with 'blue chip' enterprise customers, managing relationships, and driving customer engagement to achieve high adoption rates, revenue expansion, lower churn rates,...

  • Senior Customer Success Manager

    4 weeks ago

    New York, New York, United States Cockroach Labs Full time

    About the RoleCockroach Labs is seeking a highly skilled Senior Customer Success Manager to join our team. As a trusted advisor to our valued customers, you will build trust and confidence through urgency and influence to get deeper and expand accounts while preventing churn. Excellent customer-facing and consultative skills are essential, as is the ability...

  • Senior Customer Success Manager

    4 weeks ago

    New York, New York, United States BlackLine Full time

    Customer Success Manager Job DescriptionAt BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. As a Senior Customer Success Manager, you'll play a critical role in delivering post-sales efforts to our assigned customers via a consultative Customer Success program strategy.Key Responsibilities:Deliver...

  • Senior Customer Success Manager

    4 weeks ago

    New York, New York, United States Hygraph Full time

    Job DescriptionAs a Senior Customer Success Manager at Hygraph, you will be responsible for serving as the primary point of contact and project manager for our customers in the North American market. Your goal will be to help them achieve their technical and business goals while driving retention and expansion using our product.You will build personal...

  • Senior Customer Success Manager

    1 month ago

    New York, New York, United States Relo Metrics Full time

    Job Title: Senior Customer Success ManagerWe are seeking a seasoned Senior Customer Success Manager to join our team at Relo Metrics. This is a unique opportunity to leverage your expertise in client-facing management and drive business growth.Key Responsibilities:Develop and execute account plans to deliver exceptional client experiences and drive revenue...

  • Senior Customer Success Manager

    4 weeks ago

    New York, New York, United States Vertice Full time

    Job SummaryVertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS and cloud. As a Customer Success Lead, you will be responsible for delivering amazing service to our US customers so they achieve great value from our product. You will be a key member of our post-sales team, acting as the face of...

  • Customer Success Manager

    1 month ago

    New York, New York, United States Keeper Security Full time

    About the RoleAs a Customer Success Manager at Keeper Security, you will be responsible for growing revenue through existing accounts using our industry-leading cybersecurity solutions. You will work with an established client base, providing strong interactions with customers at the Senior Management level and supporting the formation of relationships with...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States IntelliShift Full time

    We are seeking a Customer Success Manager to join our team at IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology.The Customer Success team establishes and advances relationships from the C-suite to business line and IT leaders, middle managers, and front-line users.As a Customer Success Manager, you...

  • Senior Customer Success Manager

    4 weeks ago

    New York, New York, United States BlackLine Full time

    Job DescriptionBlackLine is seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for delivering post-sales efforts to our assigned customers via a consultative customer success program strategy.The ideal candidate will have a strong background in accounting...

  • Senior Customer Success Leader

    4 weeks ago

    New York, New York, United States Anaplan Full time

    About the RoleWe are seeking a highly experienced Senior Customer Success Leader to join our team at Anaplan. As a key member of our Customer Success organization, you will be responsible for leading a team of people managers and direct reports who manage field resources and strategic customers across one or more industry verticals.Your primary objective...

  • Customer Success Manager

    1 month ago

    New York, New York, United States Lightricks Full time

    Job OverviewLightricks, a pioneering AI-first company, is revolutionizing the creative landscape. With a mission to bridge the gap between imagination and creation, Lightricks is dedicated to bringing cutting-edge technology to the creative and business spaces. Our AI-powered photo and video generation models, which power our apps and platforms including...

  • Senior Customer Success Manager, Enterprise

    4 weeks ago

    New York, New York, United States Eightfold Full time

    About the RoleThe Senior Customer Success Manager role at Eightfold is responsible for ensuring our customers achieve their business outcomes and maximize value from our Talent Intelligence Platform. This involves sharing best practices and playbooks to help customers scale adoption and usage, while driving value and continually improving their...

  • Customer Success Manager

    1 month ago

    New York, New York, United States Adobe Systems Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our Growth CS Organization at Adobe. As a key member of our team, you will be responsible for leading a group of Customer Success Managers focused on our Substance 3D Product in the Creative Cloud ecosystem.Key Responsibilities:Maintain deep product knowledge...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Synthesia Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Synthesia. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our enterprise customers, ensuring they are realizing value from their investment in our AI video communications platform.Key ResponsibilitiesBuild...

  • Senior Technical Customer Success Manager

    1 month ago

    New York, New York, United States EliseAI Full time

    About EliseAIEliseAI is a pioneering company in the field of conversational AI technology, focusing on developing innovative solutions for industries that have a profound impact on our lives, such as housing and healthcare. Our mission is to create a positive ripple effect by addressing the root causes of problems in these domains.The RoleWe are seeking a...

  • Senior Customer Success Manager

    4 weeks ago

    New York, New York, United States PayPal Full time

    Job DescriptionThe Global Accounts Customer Success Manager at PayPal plays a key role in the Global Merchant Services team, focusing on maintaining and strengthening relationships with key leaders in merchant organizations.They collaborate with Account Executives to drive business, address strategic and product challenges, and prevent merchant churn. The...

  • Principal Customer Success Manager

    4 weeks ago

    New York, New York, United States PredictHQ Full time

    About the RolePredictHQ is a pioneer in Predictive Demand Intelligence, strengthening AI-powered demand planning by eliminating business blind spots caused by demand volatility related to external events. As a Principal Customer Success Manager, you will be a senior member of the Customer Success Team, responsible for deeply understanding demand forecasting...

  • Enterprise Customer Success Manager

    1 month ago

    New York, New York, United States Yotpo Full time

    Unlock Your Potential as a Customer Success Manager at YotpoAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? We're seeking a dynamic and experienced Customer Success Manager to join our Enterprise team at Yotpo, a leading provider of...

  • Senior Customer Success Associate, Payors

    4 weeks ago

    New York, New York, United States Stellar Health Full time

    About Stellar HealthStellar Health is a US-based health-tech company that has revolutionized the way healthcare providers and payors work together. Our platform uses technology, people, and analytics to support providers at the point of care, delivering real-time patient information and empowering providers and care teams with incentives that reward quality...

Senior Customer Success Manager

1 month ago

New York, New York, United States Persado Full time
Drive Customer Success at Persado

Persado is seeking a highly motivated and results-driven Customer Success Manager to partner with our customers to drive value through adoption of our platform. As a key member of our Customer Success team, you will be responsible for building relationships with customers, establishing success metrics, and tracking results to drive utilization and growth opportunities.

Key Responsibilities:
  • Collaborate with customers daily to build relationships and establish success metrics
  • Drive customer engagement and adoption of Persado's platform
  • Apply a results-oriented approach to develop and execute an account plan and operating playbook
  • Deliver against customer's strategic organizational objectives
  • Build and expand core relationships throughout the organization
  • Partner with CS and Sales leadership to identify and expand account opportunities
  • Be an advisor, expert, and evangelist of Persado products and testing methodologies
  • Collaborate with marketing managers, analysts, and deployment specialists to identify and plan campaign opportunities
  • Lead bi-weekly or monthly status calls and other ad-hoc working sessions
  • Play a leading role in business reviews and program governance meetings

Requirements:
  • 3-6 years of relevant experience as a Customer Success Manager, Account Manager, or similar at a high-growth SaaS, technology, or digital marketing company or consultancy
  • Tech-savvy and comfortable in a role that combines elements of multiple disciplines
  • Analytical mindset and comfort with data and basic business math
  • Able to navigate simple calculations and pivot tables in Excel and/or Google Sheets

What We Offer:
  • Achieve your life goals and work goals at Persado
  • Persado's hybrid working model empowers both remote and in-office work equitably
  • Competitive and equitable compensation
  • Generous benefits packages globally
  • 401k matching (USA); Pension Scheme (Certain EU locations)
  • Employee Enrichment Fund to pursue a passion or upgrade your home office
  • Structured onboarding program to ensure a confident start and long-term success for new hires
  • Strong emphasis on career development and mobility, continuous feedback loops, and performance management
  • Flexible time off to support work-life harmony
  • #PersadoCares 2 paid Volunteer days per year and charitable donation match
  • Robust Diversity, Inclusion, and Belonging initiatives