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Account Manager

1 month ago

Richmond, Virginia, United States CBRE Full time
About the Role:

As a CBRE Account Manager, you will oversee a small to medium-sized team responsible for delivering all client commitments. This role is part of the Operations Management job function, where you will coordinate staff functions and operations that support the organization's goals and strategies.

Key Responsibilities:
  • Provide formal supervision to employees, monitor their training and development, and conduct performance evaluations and coaching.
  • Oversee the recruiting and hiring of new employees, coordinate and manage the team's daily activities, and establish work schedules and assign tasks.
  • Cross-train staff, set and track staff and department deadlines, and mentor and coach as needed.
  • Consult with sales professionals to define basic project requirements, investigate various approaches to attain end results, and inform the organization of potential risks and implement action plans to address them.
  • Assist with the coordination of resources needed to service projects and build strategic operational plans.
  • Manage the sales and relationships with small to medium-sized clients, identify new sales opportunities, and improvements within existing accounts.
  • Monitor service level performance to ensure client service levels are met and exceeded, and present findings to Sr. Management.
  • Prioritize open issues and tasks, working closely with both internal and client cross-functional teams, and serve as a point of contact for key systems and processes for projects.
  • Manage expectations of the client and project team regarding the scope of work and responsibilities, and lead by example and model behaviors that are consistent with CBRE RISE values.
Requirements:
  • Bachelor's Degree preferred with 3-5 years of relevant experience, or a combination of experience and education.
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
  • Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
  • Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
  • In-depth knowledge of Microsoft Office products, including Word, Excel, Outlook, etc.
  • Extensive organizational skills with a strong inquisitive mindset.
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why CBRE?

CBRE is a leader in the real estate industry, with a commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

CBRE values diversity, equity, and inclusion, and provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at U.S.) and Canada).