Account Manager

6 hours ago

Richmond, Virginia, United States GardaWorld Full time
Job Title: Account Manager

Job Summary:

GardaWorld is seeking a highly skilled Account Manager to join our team in Richmond, VA. As an Account Manager, you will be responsible for maintaining the exceptional performance of a prestigious national account. You will be at the forefront of ensuring our client's expectations are met and exceeded through strategic oversight and extraordinary management.

Key Responsibilities:


  • Client Management:

    • Be available to handle client or team issues and emergencies.
    • Communicate regularly with key client contacts and local GardaWorld Branch Teams to ensure smooth operations.
    • Build and maintain strong relationships with principal accounts and client contacts.
    • Look for ways to improve the client's security program for a positive, long-term relationship.
    • Meet and maintain the contracted KPIs for the client.
    • Guide customers through integration projects, contracts, RFPs, and onboarding.
    • Create and deliver detailed presentations focused on the client's needs.

  • Operational Oversight:

    • Keep business databases, like CRM and ERP systems, up to date.
    • Regularly review MSA compliance at branch and site levels.
    • Develop, implement, and evaluate security and crisis management plans.
    • Manage client billing, including DSO assessments and overdue payment follow-ups.
    • Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.

  • Data and Financial Management:

    • Analyze data and prepare internal reports for client management.
    • Provide precise and prompt pricing estimates in collaboration with the local branch and executive sponsor.

  • Communication and Reporting:

    • Write reports, client communications, instructional materials, and operating guidelines.
    • Show expertise in financial forecasting and margin analysis.

Requirements:


  • At least three years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.
  • Ability to clear comprehensive background checks, including local, state, and federal criminal records, drug testing, skills evaluation, interviews, and personality assessments.

About GardaWorld:

GardaWorld is the world's largest privately owned security services company, dedicated to protecting our clients' staff and assets globally. We offer diverse work assignments across multiple industries, flexible schedules, and ample career advancement opportunities. We are proud to be an equal opportunity employer that values diversity.

Apply Today:

If you are ready to take on a pivotal role in a dynamic environment and make a significant impact, apply today and join our team at GardaWorld.

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