Senior Technical Support Specialist
21 hours ago
Job Summary:
BTI Solutions is seeking a highly skilled and experienced Sr. Tech Support professional to join our team. As a key member of our IT department, you will be responsible for providing technical support and administration for our Windows server systems in a multi-platform environment.
Key Responsibilities:
- Provide solution administration support for Windows server systems
- Provide on-site VIP support for executives, including 10+ corporate executives from HQ
- Extensive off-hour VIP support and other urgent cases
- Work as a technical support analyst II between tier 2 and the systems/network team
- Experience in AD migration, Federation, and SCCM
- Provide guidance on Windows Operating System utilization to Tier 1
- High-level troubleshooting techniques on AD, Events, Systems, Application, and Security layers
- Server-side entry-level skills on Windows Updates, GPO management, PowerShell, Batch, and VBScript
- Server hardware, storage, and backup technology knowledge
- Manage Samsung in-house security solution management
Requirements:
- Must have PowerShell script experience at a corporation level
- Provide technical support in using Windows domain tools, including Active Directory Users and Computers, Active Directory Services, Domain Group Policy, and Domain Name System (DNS) Server
- Provide system administration support with Microsoft Server technologies, including Windows Servers 2012/16/19
- Must have on-site and remote executive white-glove support
- Must have MDM/EMM support experience
- Must have corporate MacOS/MacBook support experience
- Must have VDI support experience
Education and Experience:
- Bachelor's degree preferred with at least 2 years of corporate desktop support and extensive knowledge of corporate systems administration, or the equivalent combination of education and/or experience
- Must have strong speaking and writing skills
- Must be able to travel within the US up to 10% of work time
- Linux experience is a plus
Bilingual Korean Required
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