Senior Technical Support Specialist

21 hours ago


Plano, Texas, United States BTI Solutions Full time
Job Title: Sr. Tech Support

Job Summary:

BTI Solutions is seeking a highly skilled and experienced Sr. Tech Support professional to join our team. As a key member of our IT department, you will be responsible for providing technical support and administration for our Windows server systems in a multi-platform environment.

Key Responsibilities:

  • Provide solution administration support for Windows server systems
  • Provide on-site VIP support for executives, including 10+ corporate executives from HQ
  • Extensive off-hour VIP support and other urgent cases
  • Work as a technical support analyst II between tier 2 and the systems/network team
  • Experience in AD migration, Federation, and SCCM
  • Provide guidance on Windows Operating System utilization to Tier 1
  • High-level troubleshooting techniques on AD, Events, Systems, Application, and Security layers
  • Server-side entry-level skills on Windows Updates, GPO management, PowerShell, Batch, and VBScript
  • Server hardware, storage, and backup technology knowledge
  • Manage Samsung in-house security solution management

Requirements:

  • Must have PowerShell script experience at a corporation level
  • Provide technical support in using Windows domain tools, including Active Directory Users and Computers, Active Directory Services, Domain Group Policy, and Domain Name System (DNS) Server
  • Provide system administration support with Microsoft Server technologies, including Windows Servers 2012/16/19
  • Must have on-site and remote executive white-glove support
  • Must have MDM/EMM support experience
  • Must have corporate MacOS/MacBook support experience
  • Must have VDI support experience

Education and Experience:

  • Bachelor's degree preferred with at least 2 years of corporate desktop support and extensive knowledge of corporate systems administration, or the equivalent combination of education and/or experience
  • Must have strong speaking and writing skills
  • Must be able to travel within the US up to 10% of work time
  • Linux experience is a plus

Bilingual Korean Required



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