Senior Technical Support Specialist
1 day ago
We are seeking a highly skilled Senior Technical Support Specialist to join our team at Palo Alto Networks. As a key member of our technical support team, you will be responsible for providing top-notch support to our valued customers, addressing their complex technical concerns, and ensuring their success with our products.
Key Responsibilities- Provide expert technical support to customers via phone, email, and web, resolving complex technical issues and ensuring timely resolution of support cases.
- Collaborate with cross-functional teams, including Development, Sales, and Marketing, to deliver exceptional customer experiences and drive business growth.
- Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve support processes and customer satisfaction.
- Develop and maintain technical documentation, including user guides, troubleshooting manuals, and knowledge base articles, to ensure accurate and timely information is available to customers.
- Participate in on-call rotations, providing 24/7 support to customers and ensuring seamless issue resolution.
- 5+ years of experience in technical support, with a strong background in network security and cybersecurity.
- Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
- Advanced certifications, such as CCIE or JNCIE, are highly desirable.
- Bachelor's degree or equivalent military experience required.
Palo Alto Networks is committed to providing a dynamic and inclusive work environment, with opportunities for growth and development. We offer a competitive compensation package, including a base salary, bonus, and restricted stock units, as well as a comprehensive benefits program and a commitment to diversity and inclusion.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about cybersecurity and technical support, and are looking for a challenging and rewarding role, we encourage you to apply.
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