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Technical Assistance Service Specialist

2 months ago

Plano, Texas, United States Advantage Technical Full time
Technical Assistance Service Engineer

Advantage Technical is seeking a skilled Technical Assistance Service Engineer to join our team at an Automotive OEM in Plano, Texas. As a key member of our technical support team, you will provide expert diagnostic and troubleshooting services to dealership technicians, ensuring the highest level of product quality and customer satisfaction.

Responsibilities:
  • Answer 30-40 inbound calls daily from various component groups, providing timely and effective support to resolve technical issues.
  • Collaborate with Tier II personnel, product engineers, and Field Technical Specialists to escalate cases and ensure prompt resolution of product quality concerns.
  • Assist in shadowing and mentoring new hire Tier I personnel, promoting knowledge sharing and skill development.
Requirements:
  • 5 years' dealership experience with a strong background in diagnostic and troubleshooting skills.
  • Proficiency in MS Office Word and excellent communication skills, both verbal and written.
  • ASE Master Certification and/or OEM Master Certification preferred.
Benefits:
  • Paid Holidays and Paid Time Off.
  • Medical, Dental, and Vision Insurance.
  • 401(k) retirement plan.
  • Advancement Opportunities.

At Advantage Technical, we are committed to providing equal employment opportunity for all persons, regardless of race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status, or other non-merit based factors.

We will provide reasonable accommodations throughout the application, interviewing, and employment process. If you require a reasonable accommodation, please contact your local branch.

Advantage Technical is an E-Verify employer and is committed to maintaining a workplace free from discrimination and harassment.