Guest Services/Security Representative

2 weeks ago


Marquand, Missouri, United States MOKB Presents HI-FI Easy Rider Houselight Ventures Full time
Job Title: Guest Services/Security Representative

Company: MOKB Presents / HI-FI / Easy Rider / Houselight Ventures

Job Type: Part-time to Full-time, 3-4 nights per week

Location: Indianapolis, IN

Job Summary:

We are seeking a highly skilled Guest Services/Security Representative to join our team at HI-FI, a live music and special events venue in the Fountain Square District of Indianapolis. As a Guest Services/Security Representative, you will be responsible for ensuring the safety and well-being of our customers, artists, and staff. This role requires a unique blend of crowd control and customer service skills, as well as the ability to work effectively in a fast-paced environment.

Responsibilities:
  • Ticket Scanning and Promotional Material Distribution: Scan tickets and distribute promotional materials to customers in a timely and efficient manner.
  • Customer Interaction: Interact with customers in a professional and courteous manner, answering questions and providing assistance as needed.
  • Crowd Control: Monitor and control crowd behavior to ensure a safe and enjoyable experience for all patrons.
  • De-escalation Techniques: Use de-escalation techniques to resolve conflicts and stressful interactions with customers.
  • Pre- and Post-Show Room Setup: Assist with pre- and post-show room setup, including light cleaning and general labor.
  • Customer Satisfaction: Ensure that customers leave with a positive experience by providing excellent customer service and addressing any concerns or issues.
Qualifications:
  • High School Diploma or Equivalent: Must have a high school diploma or equivalent.
  • Age Requirement: Must be at least 18 years of age.
  • Experience: A minimum of 1 year of guest services or security-related experience is preferred.
  • Physical Demands: Ability to walk/stand for extended periods of time.
Skills:
  • Patience: Must be able to remain patient and composed in a fast-paced environment.
  • Good Communication Skills: Must be able to communicate effectively with customers and staff.
  • Positive Attitude: Must have a positive and outgoing personality.
  • Calm Under Pressure: Must be able to remain calm and composed in stressful situations.
Work Environment:

HI-FI is an entertainment venue with live music, and the atmosphere ranges from loud and high-energy to quiet and eclectic. We are an equal opportunity employer and welcome applications from qualified candidates.



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