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Guest Services Representative

2 months ago

Marquand, Missouri, United States Dora Hospitality LLC Full time

DORA HOSPITALITY LLC is actively looking for dedicated individuals to fill the role of Front Desk Agent at our esteemed establishment. Our team is recognized for its self-motivation, enthusiasm, and commitment to delivering exceptional customer service to every visitor.

As a proud recipient of the Best Hospitality Company to Work for award, we foster a positive work environment and offer a referral bonus program for all staff members.

Benefits:
  • MEC Plus Advantage Plan, Dental, Vision, and Supplemental Coverage with Reliance Standard
  • Paid Holidays for Full Time/Part Time Positions upon hire
  • Paid Time Off for Full Time/Part Time Positions after 6 Months of Service
  • Nationwide Employee Stay Discounts for Hotel Brand
Qualifications:
  • Proficient in managing both internal and external customer interactions, especially in challenging situations with patience and diplomacy
  • Ability to accurately follow instructions
  • Strong customer service abilities
  • Prior hotel experience is advantageous, though not required
Responsibilities:
  • Greet guests warmly and promptly
  • Listen attentively to guests' requests, respond appropriately, and provide valuable information
  • Complete necessary paperwork and reports, as well as end-of-shift cash handling procedures
  • Oversee guest reservations, registrations, charges, and payments