Sales Support Specialist

2 weeks ago


Novi, Michigan, United States Great Lakes Ace Hardware Full time
Position Overview
This role involves providing exceptional customer service, driving sales, and managing product displays while supporting the store management team.


Embrace the core values and mission of Great Lakes Ace Hardware, ensuring these principles guide your daily activities.

Key Responsibilities
1. Welcome customers and assist them in finding products and answering inquiries.
2. Accurately complete all necessary paperwork, including inventory adjustments and price changes.
3. Receive and unpack merchandise, ensuring stock levels are maintained.
4. Organize and display products according to company guidelines to enhance sales.
5. Conduct inventory checks and maintain accurate stock records.
6. Stay informed about new products and promotional items.
7. Implement loss prevention strategies to minimize theft.
8. Utilize available tools and technology to operate effectively within the store.
9. Engage customers in discussions about Ace Rewards membership benefits.
10. Communicate professionally with customers and team members.


Additional Responsibilities
1. Assist customers with paint color matching and mixing.
2. Provide recommendations for services offered in-store, such as cutting and repairs.
3. Operate the cash register efficiently, ensuring a positive checkout experience.
4. Attend team meetings and contribute to store operations.
5. Maintain a consistent attendance record and be available for flexible scheduling.

Relationships
Collaborate with store management, supervisors, and associates to ensure high levels of customer satisfaction.


Technology Skills
Proficient use of computers, point of sale systems, and other technology tools is essential.

Qualifications
1. Previous experience in a retail or customer service role is preferred.
2. Strong communication skills, both verbal and written.
3. Basic mathematical skills for handling transactions.
4. Ability to follow instructions and solve problems effectively.
Physical Requirements
This position requires regular walking, lifting up to 40 pounds, and the ability to perform various physical tasks. Accommodations may be made for individuals with disabilities.

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