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Automotive Service Representative

1 month ago


Grapevine, Texas, United States Christian Brothers Automotive Full time
Job Summary

Christian Brothers Automotive is seeking a highly skilled and customer-focused Automotive Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and contributing to the success of our store.

Key Responsibilities
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Check guests in and out, answer phone calls, and schedule appointments to ensure seamless communication and efficient operations.
  • Assist the shop with receiving, processing, and outgoing parts, as well as other errands as needed, to maintain a well-organized and efficient work environment.
  • Treat guests with respect and empathy, consistently demonstrating a heart consistent with Christian Brothers Automotive's values.
  • Participate in performing guest service activities, such as providing shuttle service, and direct, coordinate, and participate in performing guest service activities as dictated by workload.
  • Follow all safety policies and procedures to ensure a safe and healthy work environment.
Requirements
  • Proven successful customer service experience, with a strong desire to serve others.
  • Strong interpersonal skills, with the ability to effectively communicate with staff, vendors, and customers.
  • Valid state driver's license, with a clean driving record.
  • Exceptional communication skills, both over the phone and in-person.
  • Strong computer proficiency, with the ability to learn and adapt to new software and systems.
  • Ability to multitask and meet deadlines, with a focus on delivering high-quality results.
  • Proficient with Microsoft Office Suite or related software.
Physical Requirements
  • While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk, and hear.
  • The employee is occasionally required to balance, stoop, kneel, and/or crouch.
  • The employee must occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.
About Us

Christian Brothers Automotive is a leading provider of precision auto repair, with a commitment to transparency, integrity, and a people-first philosophy. Our modern facilities are equipped with manufacture-level diagnostic equipment and the latest factory scan tools, ensuring that our guests receive the highest level of service and care.