Service Director

4 weeks ago


Grapevine, Texas, United States Avondale Group Inc Defunct Full time

About the Role

The Service Manager at Avondale Group Inc. is responsible for ensuring an exceptional client experience while creating loyal advocates. This role directs and coordinates activities related to service and repair of client vehicles, acquisition of automotive equipment, and operation and maintenance of automotive repair facilities to maximize profitability, increase client satisfaction, and maintain factory-dealership relationships.

Key Responsibilities

  • Completes daily 'one-on-one' meetings with ASM to stay informed about potential service issues and client status
  • Coordinates automotive repair and maintenance services to optimize technician, equipment, and parts resource utilization, preventing operational delays in other departments
  • Trains service members in necessary skills for their duties
  • Works with the Service Director to set sales, production, and gross objectives
  • Determines and staffs technical teams relative to production requirements, ensuring expertise adequacy
  • Maintains the Service Department within financial parameters set by management
  • Ensures proper repair order flow for maximum productivity
  • Monitors and controls all warranty activity, ensuring compliance with warranty policies and procedures
  • Maintains strict adherence to dealership policy on client vehicle care and operation
  • Administers payroll for service members in cooperation with payroll, securing approval from the Service Director and General Manager
  • Conducts performance evaluations
  • Participates in operational planning

Requirements

  • High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience
  • Service Manager or Director level experience required
  • Operator's Driver's License (must be insurable)

About Avondale Group Inc.

Avondale Group Inc. is a respected family-owned automotive group with 36 years of experience. We pride ourselves on creating an elevated client experience from purchase to service, collision repair, subscription, and beyond. Our inclusive culture makes Avondale Mercedes-Benz Grapevine a special place to work.


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