Service Director

3 weeks ago


Grapevine, Texas, United States Avondale Group Inc Defunct Full time
Service Manager Role at Avondale Group Inc Defunct

The Service Manager at Avondale Group Inc Defunct is responsible for ensuring an elevated client experience while creating client advocates. This role involves directing and coordinating activities concerned with service and repair of client vehicles, acquisition of automotive equipment, and operation and maintenance of automotive repair facilities through subordinate supervisors to maximize profitability, increase client satisfaction, and maintain factory-dealership relationship.

Responsibilities

• Completes a daily 'one-on-one' with each ASM to stay abreast of potential service issues and status of clients
• Coordinates automotive repair and maintenance services to obtain maximum utilization of technicians, automotive equipment, and parts resources to prevent operational delays in other departments
• Trains service members in the skills necessary in performance of their duties
• Works with Service Director to set sales, production, and gross objectives
• Determines and staffs technical teams relative to production requirements, ensuring expertise of members to be adequate
• Maintains the Service Department within the financial parameters set by management
• Assures the proper repair order flow for maximum productivity
• Monitors and controls all warranty activity and assures compliance with warranty policies and procedures
• Maintains strict adherence to dealership policy on client vehicle care and operation
• Administers payroll for the service members in cooperation with payroll, securing approval from the Service Director and the General Manager of the dealership
• Conducts performance evaluations
• Participates in operational planning

Qualifications

• High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience
• Service Manager or Director level experience required
• Operator's Driver's License (must be insurable)

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 100 pounds
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