Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a highly motivated and detail-oriented Support Associate to join our team at Chico's FAS. As a Support Associate, you will play a critical role in supporting a customer and product-focused sales culture. Your primary responsibilities will include performing various sales operations functions, such as merchandise handling, stock processing, and stockroom organization. You will also be responsible for ensuring new products are properly merchandised and represented in a timely manner. Additionally, you will participate in pricing changes and markdowns, and assist with visual directives, including floorsets, window changes, and visual presentations.
Key Responsibilities:
• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment for the sales floor.
• Ensure new products are properly merchandised and represented in a timely manner.
• Correctly enter all receiving documents into the computer system, reconcile merchandise invoices to items received as applicable, and accurately and timely complete store-to-store transfers and Locate requests.
• Participate in pricing changes and markdowns.
• Assist with visual directives, including floorsets, window changes, and visual presentations.
• Assist with boutique cleanliness and organization.
Requirements:
• Previous stock or cashier experience preferred.
• Must be 16 years old or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear/communicate with headset.
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.
Physical Requirements:
• Constant Walking/Standing - 67-100% of 8-hour shift.
• Occasional Lifting up to 50 lbs. - 1-33% of 8-hour shift.
• Frequent Climbing - 34%-66% of 8-hour shift.
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