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Operations Specialist

2 months ago

King of Prussia, Pennsylvania, United States Hartford Steam Boiler Inspection and Insurance Company Full time
Job Summary

We are seeking a highly skilled Operations Specialist to join our team at Hartford Steam Boiler Inspection and Insurance Company. As a key member of our department, you will be responsible for providing training and continuous learning activities for our employees, collaborating with supervisors to identify critical resources, and disseminating information to all team members.

Key Responsibilities
  • Develop and implement training programs to enhance employee skills and competencies
  • Collaborate with supervisors to identify training needs and develop solutions
  • Disseminate information to all team members and provide ongoing training support
  • Oversee quality assurance activities and interact with the Quality Assurance Team to identify trends and training needs
  • Communicate and coordinate with department leadership to understand needs and ensure appropriate level of service activities
Requirements
  • College degree or equivalent years of work experience
  • 5+ years' experience in providing excellent customer service
  • 3+ years' of leading, coaching, or mentoring experience
  • Designated, experienced, and proficient in the skills, activities, and designations required for the reporting department
Preferred Qualifications
  • Negotiation skills
  • Good verbal and written communications
  • Strong problem-solving, analytical, and presentation capabilities
  • Attention to detail
  • Ability to multi-task, prioritize tasks, and ensure assignments are delivered on time
About Us

Hartford Steam Boiler Inspection and Insurance Company is committed to fostering an inclusive culture and building a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued, and empowered to achieve their very best every day.

We are an equal opportunity employer and welcome applications from diverse candidates. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.