Front Desk Representative

2 days ago


Doral, Florida, United States UFC GYM Full time
Responsibilities

As a Front Desk Representative at UFC GYM, you will be the first point of contact for our members and guests. Your primary responsibility will be to provide exceptional customer service, ensuring that all interactions are warm, welcoming, and professional.

Key Responsibilities:

  • Ensure that guests and members are promptly assisted and greeted
  • Answer incoming calls in a professional and efficient manner
  • Follow proper member check-in procedures
  • Respond effectively to member questions, requests, and concerns, escalating to management if necessary
  • Maintain the Maintenance Log, Fitness profiles, telephone inquiries, and group fitness reservations
  • Report or escalate any unsafe conditions or emergency situations to management immediately
Club Operations and Administration

You will also be responsible for maintaining the front desk and lobby area, ensuring it is always neat and clean. Additionally, you will monitor retail goals and ensure the club is on track to meet and exceed assigned goals.

Key Responsibilities:

  • Keep the front desk and lobby area clean and organized
  • Monitor retail goals and ensure the club is meeting and exceeding targets
  • Call past due members with Front Desk Representatives regarding late dues and down payments
  • Partner with maintenance and janitorial staff to address any maintenance or cleanliness issues
Requirements

To be successful in this role, you will need to possess a strong customer service focus, diplomacy, and professionalism. You must also be able to multi-task and perform tasks with accuracy and attention to detail.

Requirements:

  • High school diploma or GED required
  • Current CPR/AED certification


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